Customer Service (Spanish Language)

PT. Transcosmos Indonesia

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

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Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Job Benefits

Near Public Transport

Health Insurance

Career Path

Work Insurance

THR

Kompensasi Kontrak

Job description for Customer Service (Spanish Language) at PT. Transcosmos Indonesia

 Handle first-contact support from homeowners and installers

 Run guided troubleshooting, collect error codes, serial numbers, and photos/videos

 Create and document cases in Freshdesk and company's internal portal

 Escalate to Tier 2 with a complete handoff when needed

Job Requirements :

 Educational Background Min D3

 Fluent in written English and Spanish

 At least 2 years of technical customer service experience, ideally with home energy storage or battery products

 Good at explaining technical stuff in simple words, and comfortable following troubleshooting scripts

 Can multitask in a fast-paced setting

Interview process

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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SALES CATERING/ BIG ORDER

Not Disclosed

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Full-Time

3–5 years

Minimum Associate Degree

Foodizz

Jakarta Selatan, DKI Jakarta