Job description for Customer Service Social Media at Magada Tirta Amerta
Job Desc :
- Deliver exceptional Social Media Customer Experience (including community engagement) to our passengers, peers & drivers.
- Provide social media support on all company owned social media channels within set SLAs and KPIs.
- Perform outbound call or investigation for certain cases (if necessary)
- Resolve product or service problems by clarifying the user’s complaint; empathizing with the user, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with various departments for resolution; escalating using escalation procedures if needed and following up to ensure resolution
- Compose thoughtful and accurate messages or customize prepared responses to customer inquiry on social.
- Own special escalation cases, research and troubleshoot problems Deliver on all deadlines and seamlessly execute in a fast-paced environment
- Able to commit flexible in changing shift schedules and work during weekends and holidays
Requirements :
- Min D3 graduated with 1 year of experience working in social media community management (Facebook, Twitter and Instagram)/have experience in Customer Service and/or in Social Media
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
- Define opportunities to add value and proceed with little oversight & supervision
- Strong cultural curiosity and understanding of current trends and tech related issues.
- Up-to-date on local internet lingo is a plus
- Able to comprehend English both in writing and speaking
- Customers Service
- Shifting (3 shifts per day)
- Fresh graduate with internship experience is ok
*Please submit your CV in English.
Benefit; Basic Salary, BPJS, Allowance
