Customer Service Representative

Flokq

IDR2,700,000 - 3,200,000/Month

Operations Customer Service Representative

Contract · Remote/WFH

Minimum Bachelor’s Degree

Less than a year of experience

Job Requirements

Remote/WFH

Less than a year of experience

Minimum Bachelor’s Degree

This job post is managed by

Skills

Customer Service

Customer Relations

Teamwork

Customer Satisfaction

Problem Solving Skills

Administration

Job description for Customer Service Representative at Flokq

We are looking for a Customer Service Representative with a strong customer happiness and solutions mindset to join our team. This is a 100% remote role at the moment, but we reserve the right to transition to an office location in Yogyakarta in the future.

Role Overview:

As a Customer Service Representative, you will be the frontline of our customer interactions, ensuring seamless communication, problem resolution, and an exceptional customer experience. You will handle inquiries, resolve issues with a customer-first approach, and collaborate with internal teams to enhance service quality.

What You’ll Do:

Engage with customers via chat, email, and calls to provide timely and effective solutions.
Demonstrate empathy and proactive problem-solving to handle escalations and complex customer concerns.
Negotiate and resolve conflicts to maintain high customer satisfaction.
Follow standard operating procedures (SOPs) while ensuring flexibility to adapt to unique customer needs.
Collaborate with cross-functional teams (operations, sales, and tech) to enhance customer experience.
Stay organized and efficient in a fast-paced environment, managing multiple tasks and meeting deadlines.

What We’re Looking For:

0-2 years of experience in customer service, operations, or a related field.
Experience in property technology, hospitality, travel, real estate, or luxury service industries is preferred.
Strong communication skills (spoken and written), with the ability to de-escalate and solve issues effectively.
Fluent in English; proficiency in additional languages (Chinese, Japanese, or Korean) is a plus.
Customer-centric mindset with the ability to think critically and solve problems proactively.
Ability to follow SOPs while ensuring a personalized approach to service.
Self-motivated and independent, while being a great team player.

If you are passionate about creating exceptional customer experiences and thrive in a dynamic environment, we’d love to hear from you! Apply now and be part of our growing team.

Flokq

51 - 200 employees

Flokq started with an idea to make people feel at home in a city with overwhelming opportunities, ever-reducing space and increasing isolation. We began our journey with a three pronged approach - affordable and convenient housing, ability to connect with like-minded people and fixing a city’s housing problems. Having to deposit thousands of dollars just to live in a house for a few months did not seem fair to us nor did the ineluctable need for connecting with others like us. So we decided to Flokq these problems away and hit the road to snap the stereotypes of shared living.

We, at Flokq, are advocates of simple solutions. Our aim is to provide beautiful yet affordable homes to city dwellers. We offer our members the opportunity to become a part of something bigger than themselves, something that makes us who we are - our community, our flock. It’s an exciting growth phase for Flokq and never a greater time to join us. We are looking for people who have similar vision to reinvent urban living, contribute through great ideas and activate them in meaningful ways. Flokq is backed by notable serial entrepreneurs.

Company gallery

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More