Customer Service Representative
IDR4,000,000 - 7,000,000/Month
Customer Service
Full-Time · On-site
1 - 3 years of experience
Posted 9 days agoUpdated 9 days ago
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
23-30 years old
Female only
This job post is managed by
Nitia Sari
Online 4 days ago
Skills
Job description for Customer Service Representative at Dentia Dental Care Center
Job Overview:
As a Customer Service Representative, you will play a crucial role in ensuring a positive patient experience. You will be responsible for handling patient inquiries, managing appointments, and supporting administrative tasks in the clinic. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Patient Interaction: Greet and assist patients in-person and over the phone with professionalism and warmth.
Appointment Scheduling: Manage the clinic’s appointment system, scheduling, rescheduling, and confirming patient appointments.
Answering Inquiries: Respond to patient questions about services, insurance coverage, payment plans, and other general information.
Insurance Verification: Assist with verifying patient insurance coverage and eligibility before appointments.
Billing and Payments: Support patients with billing inquiries and process payments, including co-pays and outstanding balances.
Data Entry: Accurately enter and update patient information in the clinic’s management system.
Patient Follow-up: Make reminder calls for upcoming appointments, and follow up on treatment plans as necessary.
Collaboration: Work closely with dental staff to ensure smooth clinic operations and seamless communication.
Problem Solving: Address patient concerns or escalate them to the appropriate team members when needed.
Office Support: Assist with various administrative tasks as required, including filing, inventory management, and ordering office supplies.
Qualifications:
High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
Previous experience in customer service or a dental/medical office environment preferred.
Strong interpersonal and communication skills, both verbal and written.
Ability to multitask and work efficiently in a fast-paced clinic environment.
Proficiency in using computer systems, including appointment scheduling software and Microsoft Office.
Knowledge of dental terminology and insurance processes is a plus.
A friendly, positive attitude with a commitment to delivering excellent patient care.
Strong organizational skills and attention to detail
About the company
With over 16 years of dental experience, Dentia Dental Care Center is a one-stop solution for all of your dental problems.
From scaling to comprehensive and dental aesthetics treatment, we aim to deliver customer-oriented service with utmost satisfaction in mind.
Our team of doctors are highly experienced with regular extensive training of modern dental practice and equipment, so fear not about coming to the dentist anymore, because #PainlessMatters.
Office address
Ruko Sentra Bisnis, Jl. Tanjung Duren Raya A-7, North Tanjung Duren, Grogol petamburan, West Jakarta City, Jakarta 11470Glints Safety Tips
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