Job description for Customer Service Representative at Smart Logistics
Main Responsibilities:
Handle customer inquiries, requests, and complaints related to container depot services, ensuring prompt and professional responses.
Coordinate with internal teams such as operations, transportation, and maintenance to provide accurate information and efficient service to customers.
Manage booking, release, and return processes for containers, ensuring all documentation is complete and accurate.
Monitor container movement, update customers on status, and resolve any service-related issues in a timely manner.
Ensure customer satisfaction by providing high-quality service and addressing any concerns proactively.
Maintain records of customer interactions, transactions, and complaints for reporting and improvement purposes.
Support the sales and operational teams by providing customer feedback and identifying areas for service improvement.
Ensure compliance with company policies, safety regulations, and standard operating procedures in all customer interactions.
Requirements:
Minimum Bachelor’s degree (S1), preferably in Business Administration, Logistics, or a related field.
At least 2 years of experience in customer service, preferably in logistics, shipping, or container depot operations.
Strong communication and interpersonal skills, with the ability to handle customer concerns professionally.
Proficiency in using Microsoft Office (Word, Excel, Outlook) and relevant customer service software.
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Detail-oriented, problem-solving skills, and customer-focused mindset.
Willingness to work in a depot environment and collaborate with operational teams
Fluently English Conversation ( it must)
