Customer Service Representative

PT. Transcosmos Indonesia

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Associate Degree

Less than a year of experience

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Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

22-35 years old

Job Benefits

Work Insurance

Career Path

Kompensasi Kontrak

THR

Health Insurance

Job description for Customer Service Representative at PT. Transcosmos Indonesia

Job description

- Handle incoming calls, chats, and emails

- Conduct customer identity verification in accordance with security and compliance procedures

- Handle requests for changes and updates related to customer data

- Deliver service excellence to handled customers

- Maintain confidentiality of customer data

- Achieve assigned KPI targets

- Identify opportunities to offer additional products or service upgrades

Requirements

- Minimum Diploma (D3) any Major, GPA min 2.75

- Fresh Graduates are welcome to apply

- Experienced as Customer Service will be benefited

- Willing to work on shifting scheme

- Willing to be placed in Kuta, Bali

Interview process

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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