Job description for Customer Service Representative - Mandarin Speaker | 中文客服代表（普通话专 at PT Mitra Karsa Utama
Qualifications
- Minimum Diploma (D3) degree in any field.
- Proficiency in Mandarin Chinese at a minimum HSK Level 3, both spoken and written.
- Good command of English, both spoken and written.
- Ability to communicate professionally with customers in Mandarin Chinese, English, and Indonesian.
- Strong communication, public speaking, and interpersonal skills.
- Previous experience in Customer Service is an advantage.
- Previous experience in Sales or Marketing is an advantage.
- Customer-oriented with the ability to handle customer inquiries and complaints effectively.
- Willing to work in a shift-based system.
- Available to join as soon as possible (ASAP).
Job Description
- Provide professional customer service in Mandarin Chinese, English, and Indonesian, including greeting customers, explaining products and services, and handling customer inquiries and complaints.
- Communicate information about products, services, promotions, and company policies clearly and accurately to ensure customers understand the information provided.
- Address customer needs and complaints by providing prompt and appropriate solutions in accordance with company procedures and authorized responsibilities.
- Communicate with Mandarin- and English-speaking customers to understand their needs, provide relevant information, and ensure their concerns are handled effectively.
- Support sales activities by recommending products based on customer needs and achieving established monthly sales targets.
- Maintain up-to-date knowledge of the company's products, services, promotions, and policies to ensure optimal service quality.
- Escalate customer issues requiring further assistance to supervisors or relevant departments.
- Prepare regular reports on daily customer service activities, customer feedback, complaints, and operational issues.
