Job description for Customer Service Representative – English Speaking at PT KeenConnect Konsultama Indonesia
Customer Service Representative – English Speaking
Location: Yogyakarta, Indonesia
Employment Type: Full-Time
Working Arrangement: On-site
Fluent in English? Ready to turn your communication skills into a career opportunity?
We're looking for confident, enthusiastic, and customer-focused individuals to join a dynamic customer service team in Yogyakarta!
Whether you're a fresh graduate looking to kick-start your career or an experienced professional ready for your next opportunity, we'd love to hear from you.
If you enjoy communicating in English, solving problems, and working in a fast-paced environment, this could be the right opportunity for you.
What You'll Be Doing
- Communicate with customers in English through voice, email, and chat channels.
- Handle customer inquiries, concerns, and service requests professionally.
- Identify customer needs and provide clear, effective solutions.
- Deliver a positive customer experience through effective communication and problem-solving.
- Maintain accurate records of customer interactions and follow-up actions.
- Collaborate with your team to resolve customer issues and improve service quality.
- Participate in training and development activities to strengthen your skills and performance.
What We're Looking For
- Strong English communication skills (minimum B2 level), particularly spoken English.
- Minimum Bachelor's Degree (S1) or equivalent.
- Fresh graduates are highly encouraged to apply!
- Previous customer service experience is an advantage, but not mandatory.
- Strong interpersonal and communication skills.
- Good problem-solving abilities and attention to detail.
- Comfortable using computers and digital applications.
- Adaptable, eager to learn, and able to work in a dynamic environment.
- Willing to work in a shifting schedule.
- Available to work on-site in Yogyakarta.
Why Consider This Opportunity?
- A great starting point for fresh graduates looking to build professional experience.
- An opportunity to use and develop your English communication skills in a professional environment.
- Exposure to customer service operations and collaborative teamwork.
- Opportunities to strengthen transferable skills in communication, customer handling, and problem-solving.
What We Are Looking For
We welcome candidates who are eager to learn, demonstrate a positive attitude, and are committed to delivering excellent customer service. Whether you are an experienced customer service professional or a fresh graduate looking to start your career, we encourage you to apply.
Ready to Apply?
Your English skills could open the door to your next career opportunity!
Take the next step and apply through KeenConnect's official website.
Apply Now!
Applications are welcome from both fresh graduates and experienced professionals who meet the English proficiency requirements.
