Customer Service (QA)
Job Requirements
Job benefits
Remote work options
Flexible scheduling and you can work remotely when needed
Medical insurance
Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury
Team-building events
Build camaraderie and trust within the company
Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!
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Skills
Job description for Customer Service (QA) at PT. Kreatifitas Sinergisme Teknoindo
Overview
As a Customer Service (QA), you will play a key role in managing mystery shoppers for our global market research company clients. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling (quality check) the data from the mystery shoppers, and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!
Job Description:
1. Quality check online reports & surveys according to set service standards
2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
3. Respond to shopper / auditor email enquiries
4. Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database
Qualifications:
1. Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
2. Experience in the logistics industry is highly desirable
3. Fresh graduates / entry level applicants are encouraged to apply
4. Required language(s): Good Speaking skill of the English language
5. Strong attention to detail and an analytical mindset.
6. Excellent written and verbal communication skills.
7. Ability to work independently and meet deadlines in a fast-paced environment
8. Willing to work in day or night shift
PT Kreatifitas Sinergisme Teknoindo was established in early 2017. We strive to be a reputable solution provider and commited in delivering professional and reliable services to our clients.
Surabaya
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