CUSTOMER SERVICE PROVIDER

PT Shield-On Service Tbk

Rp5,000,000 - 6,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Call Center

Help Desk

Customer Service

Problem Solving

Customer Support

Customer Relationship Management

Communication Skills

Outbound Call

Job Benefits

Health Insurance

Career Path

Training/Certification

THR

Sales Commission

Perform Bonus

Work Insurance

This job post is managed by

Luqmana Afuw

Job description for CUSTOMER SERVICE PROVIDER at PT Shield-On Service Tbk

• Menangani pertanyaan, permintaan informasi, dan keluhan pelanggan melalui telepon dan email.

• Memberikan solusi yang cepat, tepat, dan profesional sesuai kebutuhan pelanggan.

• Menjaga kualitas pelayanan dan kepuasan pelanggan dalam setiap interaksi.

Follow Up dan Verifikasi

• Melakukan panggilan keluar (outbound call) untuk tindak lanjut kasus pelanggan.

• Melakukan verifikasi data pelanggan sesuai prosedur yang berlaku.

• Memberikan informasi perkembangan penanganan kasus kepada pelanggan.

PT Shield-On Service Tbk

501 - 1000 employees

PT Shield-On Service Tbk adalah salah satu perusahaan outsourcing terbesar di Indonesia dengan 14 kantor operasional di kota-kota besar di Indonesia. SOS telah menjadi bagian penting dalam memenuhi kebutuhan outsourcing ribuan pelanggan di Indonesia.

Office address

Jl. Tanah Abang II No.49-51, Petojo Sel., Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10160

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