Job description for CUSTOMER SERVICE ONLINE at FURNIVILUX
Qualifications
- Minimum Diploma/Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 1–2 years of experience in customer service, online sales, e-commerce, or a related position; experience in the furniture industry is a plus. Fresh graduates are welcome to apply.
- Strong communication and interpersonal skills, both written and verbal.
- Customer-oriented with a friendly, professional, and helpful attitude.
- Good sales and negotiation skills with the ability to identify customer needs and recommend suitable products.
- Familiar with online sales platforms, marketplaces, social media, and messaging applications.
- Good understanding of basic sales processes, order management, and customer service practices.
- Proficient in English; additional languages are an advantage.
- Comfortable working with sales targets and performance indicators.
- Able to work independently and as part of a team.
Job Requirements:
- Respond promptly and professionally to customer inquiries through WhatsApp, Instagram, website chat, marketplaces, and other online channels.
- Provide accurate information about interior products, including specifications, materials, dimensions, colors, prices, availability, and lead times.
- Assist customers in selecting products based on their needs, preferences, budget, and space requirements.
- Follow up, process and monitor customer orders from inquiry through payment and delivery.
- Coordinate with the warehouse, production, logistics, and teams to ensure smooth order fulfillment.
- Handle customer complaints, questions, and after-sales service professionally and efficiently.
- Maintain accurate customer records, sales data, and follow-up status.
- Achieve assigned sales targets and contribute to the company’s overall sales performance.
- Keep up to date with product knowledge, promotions, pricing, and company policies.
- Provide regular reports on online inquiries, sales conversions, customer feedback, and other relevant activities.
- Be willing to work flexible hours, including weekends or public holidays, when required by business operations.
Preferred Skills:
- Persuasive yet consultative selling approach.
- Strong follow-up and time-management skills.
- Fast response and problem-solving abilities.
- Attention to detail when handling customer orders and product information.
- Basic knowledge of CRM, e-commerce, or sales management systems is preferred.
- Experience handling high-value furniture or interior products is an advantage.
