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Customer Service Offline

Company prefers not to disclose
Full-Time · On-site
Minimum Senior/Vocational High School
1 - 3 years of experience
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Job Requirements

On-site
1 - 3 years of experience
Minimum Senior/Vocational High School

Skills

Call Center

Help Desk

Customer Service

Problem Solving

Customer Support

Customer Relationship Management

Communication Skills

Microsoft Office

Marketplace

Job Benefits

Career Path

Training/Certification

THR

Work Insurance

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Delifru Flavor Expert

Job description for Customer Service Offline at Delifru Flavour Expert

Qualification

  • Pendidikan minimal SMA/SMK sederajat (diutamakan D3/S1 semua jurusan).
  • Memiliki pengalaman minimal 1 tahun sebagai Admin, Customer Service, atau Front Office menjadi nilai tambah.
  • Mampu mengoperasikan Microsoft Office (Word, Excel, dan Outlook) dengan baik.

Job Description

  • Melayani pelanggan yang datang ke kantor/showroom secara langsung.
  • Menjawab pertanyaan dan memberikan informasi terkait produk atau layanan perusahaan.
  • Menangani keluhan pelanggan serta memberikan solusi sesuai prosedur perusahaan.
  • Melakukan input data pelanggan, transaksi, dan administrasi ke dalam sistem.
  • Membuat laporan harian terkait aktivitas pelayanan pelanggan.
  • Berkoordinasi dengan tim Sales, Warehouse, dan departemen terkait untuk memastikan kebutuhan pelanggan terpenuhi.
  • Menjaga kerapihan area pelayanan dan memastikan dokumen tersusun dengan baik.
  • Melakukan follow-up kepada pelanggan jika diperlukan.
  • Membantu tugas administrasi lainnya sesuai kebutuhan operasional.

Office Hour
Senin-Kamis : 09.00 - 17.00 WIB
Jumat : 09.00 - 17.30 WIB

Sabtu : 09.00 - 14.30 WIB

About the company
Delifru Flavour Expert
1 - 10 employees

This is How Our Story Unfolds

It all started with our passion for high-quality food. CV Delifrutama Indonesia was founded in 2016 when we discovered the lack of premium syrup brands produced by local companies in Indonesia. Completed with our background in food technology, Delifru was established to provide international quality – gourmet syrup for restaurants, cafes, hotels and catering services while adjusting our products to better represent Indonesian flavors.

When it comes to artisanal syrup, nobody offers you more versatility and uniqueness than Delifru. A company built by food connoisseurs, Delifru is a company that is very particular in how products should taste. That’s why our products only contain naturally derived ingredients such as real fruit extract and 100% pure sugar. It is our vow to never use high fructose corn syrup nor artificial sweeteners.

This is how we help your business to thrive.

As a one stop solution provider for beverage companies, Delifru provides continuous support to enhance your success rate. Whether you are a new entrant or a seasoned F&B business owner, Delifru delivers ultimate mentoring assistance from planning phase to execution. Our customer-focused service and industry expertise offer our clients a value-added advantage.

We are commited to bring continuous innovation to our clients.

Our talented R&D team constantly develops products that match the latest trends and industry requirements. Delifru ensures freshness and quality for each of our products. It is our promise that all products have gone through numerous formulations to reach perfection prior to any market launch. Let us take you to discover the wonder of Delifru products to spruce up your drinks, be it coffee, tea, mocktails, sodas, shakes, or cocktails.

As Delifru has managed to successfully reach our dream to become a pioneer in the local gourmet syrup industry, we made it our mission to assist you in reaching your dream of becoming successful F&B entrepreneurs. We work closely with our clients by conducting an in-depth analysis of their business requirements to develop a customized, suitable solution. From developing beverages menu, creating customized flavors just for you, to providing Original Equipment Manufacturer (OEM) products, Delifrutama Indonesia offers comprehensive and unprecedented services for growing your business. Drop us a hello and we’ll explore the endless possibilities on how we can work together to bring your ideas to life

TRUST THE EXPERTS. DELIFRU, THE FLAVOR EXPERT.

Office address

Gudang Asri A7-2, Jl. Pratama Indah No. 5, Watu Wetan, Pelemwatu, Kec. Menganti, Kab. Gresik, Jawa Timur 61174

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