Job Requirements
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Skills
Job description for Customer Service Officer at Rohto-Mentholatum Việt Nam
PHÚC LỢI
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
- CLB thể thao
MÔ TẢ CÔNG VIỆC
- Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
- Check customer’s satisfaction
- Manage customers database
- Daily searching news
- Weekly inviting customers to join Customer gathering (CG)
- Weekly hosting customer gathering
- Record details of inquiries, comments and complaints
- Handle Complaint case from consumers, retailers and distributors.
- Do reports on complaints cases.
- Key in customers database from other sources
- Update & send E-birthday card to loyal customers
- Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
- Manage content, activities on Youtube channel & and Zalo page.
- Compose E-magazine contents and make layout
YÊU CẦU CÔNG VIỆC
- Female, welcome fresh graduate from University or under 1 year experience
- Have passion in service industry;
- Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
- Flexibility to respond to a range of different work situations,
- Can working independently, ability to multi-task, prioritize, and manage time effectively
- Be willing to work overtime occasionally if requested
- Proficiency in both English and Vietnamese communication
- Proficiency in using MS Word, Excel, PowerPoint, Social network
- Photoshop, AI, canva skill is an advantage
THÔNG TIN KHÁC
- Bằng cấp: Đại học
- Giới tính: Nữ
- Phụ cấp khác: Parking fee
- Thời gian thử việc: 2 months of probation with full salary
- Cơ hội huấn luyện:A2E skill training Pre-mortems Prioritization Problem solving Owner’s mindset Idea generation Coaching Influencing Courageous conversations Effective communication Presenting with impact Closed-loop conversations Creating business value Effective meetings Effective emailing Organizational health
- Độ tuổi: 22 - 28
- Thời gian làm việc: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
- Đồng nghiệp: Friendly, supportive
- Phúc lợi:Bao Minh Health Insurance 2000 USD for Staffs over 2 years contribution
- Company trip, Team building activities
- Holiday events
- Ngày nghỉ:- 15 working days: from full 1 year to less than 3 years; - 16 working days: from full 3 years to less than 7 years; - 22 working days: from full 7 years or more to less than 37 years.
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