Job description for Customer Service Officer (English Proficiency) at CV MIRACLE DAY
The Customer Service Officer plays a key role in ensuring a smooth and positive experience for parents, students, and visitors. This role involves managing front-desk operations, supporting administrative tasks, and maintaining excellent communication to uphold the center’s service standards.
Job Description
1. Handle inquiries via phone, WhatsApp, email, and in-person.
2. Provide clear explanations about programs, schedules, levels, and registration procedures.
3. Assist parents with placement test information and coordinate appointment scheduling.
4. Assist parents in completing registration and enrollment processes.
5. Handle concerns or complaints with patience, clarity, and a service-minded attitude.
6. Maintain accurate student records, attendance tracking, and class lists.
7. Manage payment processing, invoicing, and fee reminders.
8. Provide monthly reports on enrollment, inquiries, and administrative updates.
9. Experienced in managing social media accounts, especially Instagram, and creating content plans.
10. Skilled in video editing, design, and video production using Canva and CapCut.
11. Coordinate with the center supervisor and center manager to ensure smooth daily operations.
