Customer Service Multichannel (Indonesia)

Pt. Ivonesia Solusi Data (ivosights)

Rp2,800,000 - 3,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job post is managed by

HRD IVOSIGHTS

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Job Benefits

Health Insurance

Work Insurance

Job description for Customer Service Multichannel (Indonesia) at Pt. Ivonesia Solusi Data (ivosights)

Kualifikasi:

Memiliki pengalaman minimal 1-2 tahun menjadi Customer Service/Helpdesk/Support Environment
Pendidikan minimal D3 atau S1 (jurusan Teknologi Informasi, Teknik Komputer, dan Elektronika menjadi poin plus)
Mampu mengoperasikan Microsoft Excel untuk analisis data dan penyusunan laporan dan penggunaan CRM (seperti Salesforce, Zendesk, Freshdesk, atau yang sejenis)
Bersedia bekerja dengan sistem shift, termasuk akhir pekan dan hari libur apabila diperlukan
Memiliki kemampuan belajar yang cepat, memahami produk, prosedur, dan SOP, serta berkontribusi dalam meningkatkan kualitas layanan melalui berbagi pengetahuan dan perbaikan berkelanjutan
Mampu berkomunikasi dengan baik serta mampu menangani pelanggan secara profesional, termasuk menjelaskan solusi teknis dengan bahasa yang mudah dipahami

Interview process

Pt. Ivonesia Solusi Data (ivosights)

Information Technology and Services

51 - 200 employees

Ivosights is a Technology company which aim to leverage the implementation of IT as customer engagement platform. With the development of Ripple10 and Sociomile as our product champion, Ivosights has been able to deliver a product for its client to understand, engage, and delight its customer. As we aim to boost our growth target, we are looking for more highly-motivated and result-driven talent to join our team and grow together.

Office address

Jl. Tebet Raya No 62, Tebet, South Jakarta

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