Job description for CUSTOMER SERVICE KOREA at TP Group Indonesia
Customer Expert – Job Description
A Customer Expert is responsible for delivering excellent customer service and ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products or services.
Key Responsibilities:
* Respond to customer inquiries via phone, email, chat, or social media.
* Provide accurate information about products, services, and company policies.
* Handle customer complaints professionally and efficiently.
* Identify customer needs and offer appropriate solutions.
* Follow up on unresolved issues to ensure customer satisfaction.
* Maintain accurate records of customer interactions.
* Collaborate with internal teams to resolve customer concerns.
* Meet service quality standards and performance targets.
Qualifications:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Customer-oriented mindset.
* Ability to multitask and work in a fast-paced environment.
* Proficiency in Microsoft Office and customer support tools.
* Good command of English and Korean (spoken and written).
