Job description for Customer Service Inside Sales at PT Esco Bintan Indonesia
Esco Lifesciences, backed by GIC, is Singapore’s leading homegrown life sciences company, with a global footprint in over 100 countries, subsidiaries, and manufacturing plants across Asia, Europe, and North America. Our Bintan site is the center of excellence for laboratory and pharmaceutical equipment, with over 700 employees. Our world-class products made in Bintan are exported to over 100 countries and command globally leading market shares in specific segments.
We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Inside Sales Representative. In this role, you will be the first point of contact for customers, providing excellent service, and addressing inquiries. Your ability to build relationships, understand customer needs, and drive sales will contribute to the overall success of our sales efforts.
Responsibilities:
- Coordinate with the sales team to handle the related documents received from field sales.
- Maintain tracking of incoming sales and delivered units.
- Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.
- Liaise with Production to ensure timely delivery.
- Consolidate respective sale documents to pass to the Accounts Department upon successful delivery, installation, and commissioning.
- Manage and organize sales documents.
- Meet ISO Objectives and comply with ISO 9001, ISO 14001, and ISO 13485 requirements.
- Interact with customers to provide information in response to inquiries about products and services.
- Handle and resolve customer’s complaints.
- Co-ordinate order processing and shipment of goods.
- Help customers to decide what type of products would best suit their needs together with product specialists.
The Ideal Candidate Would Possess:
- Bachelor’s degree in life sciences (biology, pharmacy, chemistry, biomedical), preferably specialized in sales and marketing.
- Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.
- Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
- Proficient in MS Office like MS Word, MS Excel, MS PowerPoint, Outlook, etc.
- Good attitude and shows responsibility.
- Understanding of production and marketing techniques, including production processes and sales analysis.
- Able to work under pressure.
- Willing to work on-site in Bintan, Kep. Riau.
