Job description for Customer Service Import/Export at PT Triyasa Cipta Transport
PT. Triyasa Cipta Transport is seeking a dedicated and detail-oriented professional to join our team as a Customer Service Import/Export
Job Description
- Monitor and manage email correspondence with overseas agents, customers, shipping lines, and other related parties
- Prepare and submit import/export customs documentation through the CEISA 4.0 system, including PIB (Import Declaration) and PEB (Export Declaration)
- Monitor shipment progress and ensure smooth import operations from origin to final delivery
- Review and monitor shipping documents, including :
- Bill of Lading (BL)
- Delivery Order (DO)
- Notice of Arrival (NOA)
- Commercial Invoice
- Packing List
- Other supporting documents
- Provide regular shipment updates and excellent customer service to clients.
- Coordinate with internal teams, agents, customs brokers, and logistics partners to ensure timely cargo clearance and delivery.
- Resolve operational and documentation issues efficiently and professionally.
Requirements
- Minimum Diploma (D3) or Bachelor's Degree in any field
- Minimum 2 years of experience in Freight Forwarding, Logistics, Shipping, or Customs Brokerage (PPJK).
- Proficient in operating CEISA 4.0 and preparing PIB & PEB documents.
- Strong understanding of import procedures and shipping documentation.
- Able to communicate effectively in both Bahasa Indonesia and English, especially via email.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Detail-oriented, responsible, and able to work independently as well as in a team environment.
Compensation & Benefits
- Salary: IDR 5,000,000 – IDR 5,500,000 per month
- Lunch provided by the company
- BPJS Ketenagakerjaan
- Professional and supportive work environment
Working Hours
Monday to Friday
09:00 AM – 05:00 PM
Work Location
North Jakarta,Kemayoran Indonesia
