Job description for Customer Service EXPORT at PT. Barsan Global Logistics
About the role
We are looking for an Export Customer Service Officer to manage our sea and air export shipments from booking to delivery. You will be the main contact for customers, shipping partners and internal teams, making sure every shipment moves on schedule and with the right paperwork.
Key responsibilities
- Manage export shipments by sea and air from start to finish.
- Prepare and check export documents such as Shipping Instruction, Bill of Lading, Air Waybill, Commercial Invoice, Packing List, PEB and Certificate of Origin, and make sure they are accurate and meet customs rules.
- Arrange bookings with shipping lines, airlines, co-loaders, trucking vendors, warehouses and customs brokers (PPJK).
- Track each shipment through documentation, customs clearance and final delivery.
- Keep customers updated with clear and timely shipment status reports.
- Answer customer questions and requests, and resolve complaints quickly and politely.
- Deal with problems such as vessel or flight delays, rollovers, customs inspections, document errors and cargo damage, and find practical solutions with the parties involved.
- Work closely with Sales, Finance, Operations and Warehouse teams, as well as overseas agents.
- Follow up on outstanding documents and open issues until they are fully closed.
- Keep shipment records and operational reports complete and ready for audit.
About you
- Bachelor's degree in Logistics, Transportation, International Trade, Business Administration or a related field.
- At least 3 years of experience in export customer service or export operations at a logistics or freight forwarding company.
- Solid knowledge of export procedures, customs regulations and freight forwarding operations.
- Hands-on experience with SI, BL, AWB, PEB, Manifest, CEISA, Certificate of Origin and Incoterms.
- Good communication skills in English, both written and spoken, for working with overseas partners.
- Skilled in Microsoft Office, especially Excel, Word and Outlook.
- Organized and detail-oriented, able to handle several shipments at once and stay calm under tight deadlines.
- Good at solving problems and following through on tasks.
- Comfortable working both independently and in a team.
- Willing to provide support outside office hours when urgent shipments require it.
