Job description for Customer Service Export Officer at Haiyetong
PT Hytech Energy Logistik is a growing logistics and supply chain enterprise specializing in specialized energy, LNG, and industrial chemical cargo transport across regional and international trade lanes. We are looking for a dedicated Customer Service Export Officer to manage client communication, export documentation, and operational coordination to deliver exceptional end-to-end service.
Key Responsibilities
- Account Management & Communication: Act as the primary point of contact for export clients, providing timely updates on booking statuses, shipment tracking, vessel schedules, and cargo handling.
- Export Documentation: Issue, verify, and process all critical export documentation, including Bills of Lading (B/L), Certificates of Origin (COO), Commercial Invoices, Packing Lists, and shipping instructions.
- Customs & Compliance Coordination: Work closely with customs clearance teams, shipping lines, and regulatory authorities to ensure full compliance with Indonesian export regulations and international shipping standards.
- Operational Alignment: Collaborate with warehouse, fleet, and port operations teams to ensure seamless cargo handoff, equipment availability (e.g., ISO tanks/containers), and timely departure schedules.
- Query & Incident Resolution: Address customer inquiries, cargo delay reports, or documentation adjustments promptly and professionally to ensure minimal disruption to client schedules.
- Billing & Cost Management: Prepare accurate billing instructions, verify freight rates, and follow up on invoice processing with the accounting department.
Qualifications & Requirements
- Education: Diploma or Bachelor’s Degree in Supply Chain, Maritime Logistics, Business Administration, or a related field.
- Experience: Minimum 2–3 years of hands-on experience in customer service or documentation roles within sea freight, freight forwarding, shipping lines, or export logistics.
- Industry Knowledge: Familiarity with export customs procedures (PEB), shipping documentation, international trade terms (Incoterms), and ISO tank/liquid cargo handling is a strong advantage.
- Language Skills: Fluency in Bahasa Indonesia and English (written and spoken) is required. Proficiency in Mandarin is a plus for international client coordination.
- Skills & Tools: Proficiency in logistics management software/systems and MS Office (Excel, Word).
- Personal Attributes: Excellent interpersonal skills, high attention to detail, proactive problem-solving ability, and ability to perform well under tight shipping deadlines.
