Customer Service Export Import - Surabaya

Requirement:

• Background education minimum bachelor degree (S-1) all major

• Have experience min 2 years as Customer Service EXIM in logistics or freight forwarding company is priority

• Excellent command of both written and spoken English & Mandarin

• Excellent Ms. Office especially Ms. Excel

• Understand procedures, regulations, licenses, export import documents and the necessary permit, including PIB/PEB

• Having good communication and interpersonal skill

• Office: Surabaya, East Java

Job Description:

• Handle Customer enquiries

• Deliver fast and excellent communication to Customer

• Establish and maintain relationship with Customer

• Handle document export import (pre alert until monitoring shipment)

• Well-organized, capable and practiced in handling complex and multi-faceted tasks

• Contributes to team effort by accomplishing related results as needed.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Good Decision making and problem solving skill

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.