Job description for Customer Service Executive at Cibubur Indonesia School
Cibubur Indonesia School (CIS) was established in 2008 under the KEI-SIA Indonesia Foundation with a vision to reshape and develop the face of education in Indonesia. Starting with the establishment of 7th Heaven Preschool in Raffles Hills – Cibubur, the foundation has grown steadily, expanding its educational offerings to include primary and junior high levels. The school has achieved significant recognition, including being named a SEKOLAH AMAT BAIK by Disdik Depok and winning the ASEAN Scholarships 2023 by MOE Singapore. CIS is committed to providing quality, affordable education that fosters confident, creative, and socially responsible individuals. As we continue to grow, we are seeking a dedicated Customer Service Executive to join our team and contribute to the continued success of our institution.
The Customer Service Executive will be responsible for providing excellent support to students, parents, and staff through various communication channels. This role involves handling inquiries, resolving issues, and maintaining positive relationships with all stakeholders. The incumbent will also assist in managing customer interactions, ensuring timely and accurate responses, and supporting administrative tasks as needed. Strong interpersonal skills and a proactive approach to problem-solving are essential for this position, as the executive will play a key role in enhancing the overall experience of our school community.
Candidates must be female and have completed SMA/SMK education. A minimum of 1 to 3 years of experience in customer service or a related field is required. Proficiency in call center operations, help desk support, and customer relationship management is essential. Candidates should possess strong communication skills, the ability to work well in a team, and familiarity with Microsoft Office applications. Experience in outbound calling and problem-solving will be an advantage. We are looking for someone who is enthusiastic about education and committed to delivering exceptional service.
