Job Requirements
Less than a year of experience
Skills
Job description for Customer Service Executive at DigiFinex Pte. Ltd.
Important Note:
Please include your last drawn, expected salary, notice period and a recent photograph in your application
About Us:
DigiFinex is a global digital asset management platform headquartered in Hong Kong. Our presence across Asia makes us the preferred trading platform of more than 4 million users across the globe.
We are committed to fostering an open and flexible environment of opportunity and learning, where our staffs develop and advance their abilities. Opportunities for business and learning travels, yearly exchange program with our extended family in global offices. Our employees are our greatest assets and we offer attractive remuneration, as well as staff benefits.
With offices in Singapore, Malaysia, Hong Kong, South Korea and China, we are looking to hire more talented team members to join our expanding family internationally.
Designation: Customer Service Executive
Job Purpose: Providing top notch front line of support for customers and ensuring optimal product and service satisfaction.
Job Location: Taman Desa Tebrau, Johor Bahru, Johor, Malaysia
Job Duties:
- Managing the community platform - Answering queries, gather suggestions & feedbacks and related tasks
- Maintaining good customer relationship by leading online content generation and community management on various social media platforms such as Telegram, Twitter, etc.
- Monitoring effectiveness of online content and adjust strategies whenever necessary.
- Leading new initiatives and related tasks as assigned by management
Requirements:
- Effectively bilingual in Mandarin Chinese & English in order to communicate with customers
- Strong logical thinking, problem solving skills and good data analytical skills
- Proven project & crisis management skills
Qualifications:
- Diploma / Degree in Business or equivalent
- At least 1 year of related working/internship experience duties
- Experience with E-commerce is a plus
Additional:
- Fluency in English & Mandarin Chinese
- Immediate availability is preferred