Job description for Customer Service ERP at PT. JST SOFTWARE INDONESIA
Qualification:
- Minimum Diploma or Bachelor’s degree (any field);
- Experience in presales is preferred.
- Experience in Customer Service / Support / Presales / Trainer is a plus;
- Prior experience in Omnichannel and Warehouse Management System is a plus;
- Basic understanding of inventory, logistics, or supply chain processes is a plus；
- Familiarity with SaaS or system-based environments is an advantage；
- Comfortable handling routine tasks as well as ad-hoc operational issues；
- Experience in handling clients, vendors, or external partners is a plus；
- Experience in startup or fast-growing companies is an advantage；
- Proficient in English (both written and spoken), Mandarin is a plus；
- Fresh graduates are welcome to apply.
Jobdesc:
- Handle customer inquiries from multiple channels (Social Media, Telephone, etc.)
- Respond to and manage two types of inquiries:
- New customers (Pre-sales) : collect information and pass to Sales
- Existing customers (After-sales) : answer questions and provide support regarding system
- Follow up on leads from the public pool and ensure proper handling and assignment
- Handle inquiries related to the system and coordinate with the Sales or relevant teams
- Conduct system demos for potential customers
- Support customer onboarding process for new users
- Maintain accurate records of customer interactions and updates in the system
- Ensure timely response and maintain service quality across all communication channels
