Job description for Customer Service (English) - Voice/Email/Live Chat - Yogyakarta at Teleperformance
Responsibilities
Provide timely support to customers through available communication digital channels (voice, email and chat)
Identify and escalate priority issues through proper channels.
Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
Meet all key performance indicators set by the company and client.
Work with other team mem
bers in identifying better ways in providing better customer support.
Qualification
Minimum D3 or bachelor's degree from all majors.
Good written and verbal communication skills in English (Will be tested during the recruitment process)
Fresh graduates are welcome to apply
Flexible for 24 hours SHIFTING schedule and changes along with in
Strong problem-solving skills and demonstrated multi-task capabilities.
Preferably to have a typing speed of at least 50 words per minutes
Fast learner and independent to work in the multi-LOB (voice, email and live chat)
