Job description for Customer Service (English Speaker) at PT Osell Selection Indonesia
Responsibilities:
- Coordinate and communicate throughout the entire customer order process to ensure accurate information delivery, improve order fulfillment efficiency, and enhance customer satisfaction.
- Respond to customer inquiries regarding app usage, platform policies, and other related issues.
- Regularly collect customer satisfaction feedback through phone, email, or surveys; analyze and compile reports, and provide suggestions for improvements.
- Create standardized response templates (in Indonesian/English) based on frequently asked questions.
- Regularly update FAQ documents to improve communication efficiency.
- Provide customer feedback to the team to support continuous improvement of the app and business operations.
Requirement:
- Associate degree or above, preferably in Marketing, Business Communication, or related fields.
- 1–3 years of experience in customer service or customer support
- Background in e-commerce or retail is a plus.Proficient in English, with fluent spoken English.
- Skilled in multi-channel communication, including phone, email, and live chat
- Empathetic and patient in handling and managing customers.
- Able to quickly identify root causes and propose effective solutions.
- Proficient in Microsoft Office.
