Job description for Customer Service (English Speaker) at Atain
Responsibilities:
- Handle user complaints through inbound/outbound calls, emails, and messaging.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Exceed customers' expectations in terms of service quality and accuracy of information.
- Work collaboratively in a team to achieve required KPI elements and SLA targets.
- Acknowledge and resolve customer complaints through various communication channels.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and deliver professional customer support.
Requirements:
- Minimum 1 year of experience in a Contact Center/Customer Service environment. Fresh Graduates are welcome to apply.
- Required languages: Strong English proficiency. CEFR B2 will be preferable.
- Experience in OTA / TMS is highly preferred.
- Must be willing to work on a 24/7 rotational shift.
- 5 working days, 9-hour shift inclusive of 1-hour break and short breaks
- Must be willing to commute and work in Yogyakarta City (Work From Office) - Sleman City Hall.
- High commitment to quality and strong focus on customer satisfaction.
Employment Details:
- Paid training program will be provided for new hires.
- 5 working days.
- Medical coverage (BPJS Health Care).
- BPJS Manpower.
- Attractive annual leave entitlement.
- Additional incentives for top performers.
- Permanent Role.
