Job description for Customer Service English - Denpasar at Agent & Co (Contact Center Services)
Education & Experience Requirement:
- Bachelor’s degree in Psychology, Communication, Business, or related field.
- Minimum 1 year of experience in QA, Customer Support, or similar roles (preferably in an English-speaking environment).
- Experience in BPO, SaaS, or e-commerce customer service is a plus.
Skills & Competencies Requirement:
- Excellent command of written and spoken English
- Familiar with QA scorecards, call/chat/email evaluation forms, and reporting tools.
- Ability to provide constructive feedback and coaching to improve agent performance.
- Proficient in using CRM systems and QA monitoring tools (e.g., Zendesk, Freshdesk, Playvox, etc.).
Work-from-Office
Placement: Denpasar, Bali
