Customer Service E-commerce

PT NRI Global Mandiri (Nature Republic Indonesia)

Rp2,800,000 - 4,200,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Senior/Vocational High School

19-26 years old

Skills

Customer Service

Customer Support

Customer Relationship Management

Problem Solving

Communication Skills

Job Benefits

Career Path

THR

Work Insurance

Health Insurance

This job post is managed by

Zahra Mutiah Rianza

Job description for Customer Service E-commerce at PT NRI Global Mandiri (Nature Republic Indonesia)

Job desk :

Menangani segala bentuk yang berhubungan dengan customer di marketplace (Shopee, Tiktok, Tokopedia, Lazada, Blibli, Zalora, etc), WhatsApp
Jam operasional Senin - Jumat di kantor, sabtu minggu everywhere
Menggunakan Bahasa ramah & profesional, tidak menggunakan singkatan
Handle complain customer (barang rusak/salah kirim/hilang/belum sampai) dan follow up ke pihak terkait
Membalas review customer di halaman product
KPI : Respons rate >95%, Rating Marketplace >4.8

PT NRI Global Mandiri (Nature Republic Indonesia)

Cosmetics

201 - 500 employees

Inspired by the richness of nature PT. NRI Global Mandiri commits to share the enjoyment and benefits of natural beauty product to all customers. At PT.NRI Global Mandiri we celebrate the dreamers who always strives for more, for a good reason. Our culture breeds success, and rewards it in many different ways. We are calling all beauty enthusiasts to start a thrilling career journey with us !

Office address

Jl. Petojo Barat IV No 15J-O, Gambir, Jakarta Pusat

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