Customer Service E-Commerce

PT. Paninti Hub Indonesia

Rp5,000,000 - 7,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Female only

Skills

Microsoft Excel

Communication Skills

Microsoft Word

E-commerce

Problem Solving

This job post is managed by

People Department PANINTI

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Job description for Customer Service E-Commerce at PT. Paninti Hub Indonesia

Requirement :

* Wanita

* Pendidikan min. SMK/D3/S1 semua jurusan

* Hari Kerja : 6 Hari (Bersedia masuk ditanggal merah/ hari besar)

* Memiliki pengalaman di bidang customer service 1-2 tahun

* Memiliki pengalaman di bidang E-commerce diutamakan

* Memiliki kemempuan komunikasi yang baik

* Mengerti tentang Customer Relationship Management

* Menguasai Ms.Office (excel, word) dengan lancar

* Memiliki passion dalam hal melayani customer

Job Desc :

- Menanggapi pertanyaan pelanggan mengenai produk dan brand dengan cepat.

- Berkomunikasi dengan customer melalui berbagai channel terutama platform E-Commerce.

- Menerima dan menyelesaikan keluhan customer.

- Memproses pesanan yang masuk pada platform.

- Menyimpan dokumen fisik (seperti kartu garansi) dan catatan interaksi pelanggan, transaksi, komentar, dan keluhan.

- Berkomunikasi dan berkoordinasi dengan rekan-rekan di tim

- Memelihara database informasi layanan (termasuk pembatalan dan pembaruan pesanan layanan).

- Menyiapkan laporan layanan bulanan dan laporan layanan pelanggan mingguan.

PT. Paninti Hub Indonesia

51 - 200 employees

Paninti was born out of hesitation and concern on overflooding of information in the era of Digitalization. Paninti stands for Parenting Ingenuity, our goal is to give insight, knowledge, information to make better decisions in life including purchasing decisions. Digitalization is at its speed allowing the transfer of matters not like in the previous years. We want to help clarify and become the catalyst in this overflooding world to make a better future for humanity.

Office address

Rukan Sentra Bisnis Artha Gading, Blok A7B No. 18, Jl. Boulevard Artha Gading RT 18, Kel, RT.18/RW.8, West Kelapa Gading, Kelapa Gading, North Jakarta City, Jakarta 14240

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