Urgent

Customer Service E-Commerce (Fashion)

With Love The Brand

Rp3,000,000 - 4,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job post is managed by

Stefani Amanda

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Job Benefits

THR

Job description for Customer Service E-Commerce (Fashion) at With Love The Brand

ADMIN CUSTOMER SERVICE (E-COMMERCE)

With Love The Brand mencari Customer Service E-Commerce yang sigap, ramah, dan teliti untuk membantu customer dari memilih ukuran hingga menyelesaikan kendala pesanan.

Tanggung jawab

- Menangani chat customer di WhatsApp Business, Shopee, dan TikTok Shop, mulai dari pertanyaan produk, stok, dan promo hingga status pesanan.

- Merekomendasikan size berdasarkan size chart tiap produk, ukuran badan, dan preferensi fit customer. Tinggi dan berat badan dapat menjadi informasi tambahan.

- Menangani komplain, pembatalan, retur, dan refund sesuai kebijakan platform. Koordinasi dengan tim terkait dan follow up sampai kasus selesai.

Kualifikasi

- Minimal 2 tahun pengalaman sebagai CS e-commerce atau online shop. Pengalaman di brand fashion menjadi nilai tambah.

- Terbiasa menggunakan WhatsApp Business, Shopee Seller Centre, dan TikTok Shop Seller Center serta memahami kebijakan kedua marketplace.

- Mampu menangani beberapa chat sekaligus dengan cepat, jelas, dan ramah.

Lokasi dan jam kerja

- WFO di Green Lake, Tangerang, pukul 08.00–17.00 WIB dengan 1 jam istirahat.

- Target balasan pertama maksimal 5 menit saat jam kerja dan maksimal 30 menit saat giliran piket di luar jam kerja. Jadwal piket dibagi bergiliran dengan anggota tim lain.

Interview process

With Love The Brand

Apparel & Fashion

11 - 50 employees

An affordable luxury brand made in Indonesia.

At With Love The Brand, we believe in empowering women at every level of our business. That's why we're proud to be a locally made, women-owned and women-operated brand, creating trendy and romantic clothing that can be worn from the coastal town to the big city.

Office address

The New Ambassador Suite, ST. MORITZ Apartment

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