Job description for Customer Service (Chat) Intern at 51Talk Headquarters
Who we are:
51Talk is a leading international EduTech company known for providing top-quality English language education and NYSE-listed since 2016, the world’s largest stock exchange. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences
What You Will Do
• Assist in responding to customer inquiries through online channels in a polite and timely manner.
• Support the team in updating customer information in the CRM/ERP system.
• Help maintain accurate records of customer interactions and booking trial class
• Coordinate with the Sales team to ensure smooth customer follow-ups. .
• Support the marketing activities in Indonesia.
What Makes You a Fit
• Fresh graduate from any major
• 0-1 years of internship experience in related skills
• Friendly, detail-oriented, and enjoys interacting with customers and colleague
• Willing to learn, responsible, and able to work in a fast-paced environment.
• Familiarity with CRM systems, customer service.
• Available to work on a roster shift schedule ( salah satu shift sampai jam 9 malam)
• English is a plus
Whats on Offer:
• Internship Allowance
• Social Benefit Allowance
• KPI Allowance
• Hybrid Working Arrangement
