Customer Service Associate (Front Desk)

The Learning Lab

Novena, Singapore

SGD2,600 - 4,000/month

Other

Full-Time

Less than a year of experience

Job benefits

Flexible work hours
Personal development benefits
Others

Must have skills

Customer Service

Customer Relations

Customer Relationship

Job description for Customer Service Associate (Front Desk) at The Learning Lab

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses a Diploma in any discipline.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package and performance bonus
In-house training
Career pathway and growth opportunities
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives

Are you ready to join us? 
Shortlisted candidates will be contacted within 2 weeks from the date of application.