Job Requirements
Skills
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
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Wellness
As much as we care about our business, we also care for every one of our employees' wellness. To keep you happy at work, we provide a range of self-help services and facilities that you can use at any moment.
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Job description for Customer Service Apple Product at PT Distributor Gadget Indonesia
- Berkomunikasi dengan Customer mengenai masalah Unit yang akan diclaim garansi
- Menerima dan Mengecek Unit Claim Garansi
- Melakukan Proses Claim Garansi
- Followup claim garansi ke Distributor Local / Service Center / Teknisi
- Mengembalikan claiman selesai ke Customer
- Followup kepuasan customer
- ... dan jobdesc lainnya sesuai dengan ruang lingkup posisi tersebut
- Berpengalaman minimal 1 tahun menjadi Admin Service Center / Teknisi Produk Apple
- BISA melakukan TROUBLESHOOTING SEDERHANA / INSTALL OS untuk Produk Apple / Android / Windows
- BISA BELAJAR SENDIRI melalui Tutorial di Google / Youtube
- Mengerti Bahasa Inggris (Reading,speaking)
- Umur Maksimal 35 Tahun
- Memiliki jiwa customer service & Teliti
- Bisa bekejar di luar jam kerja untuk mereply jika ada customer yang bertanya tentang claim garansi.
- Uang Lembur
- Laptop & HP (Inventaris kantor)
- Refreshing Bersama Bulanan (team bonding
- BPJS Kesehatan (Setelah lolos masa Probation)
- Cuti 12+11 = 23 hari kerja per tahun (setelah masa kerja 1 tahun)
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