Job description for Customer Service & Sales Support at Pahamify
About the Role
We're looking for a proactive and customer-oriented Customer Service & Sales Support (Part-Time) to help deliver an excellent customer experience while supporting our business development efforts. In this role, you'll assist students through WhatsApp Business, guide them throughout the purchase journey, ensure smooth communication across shifts, and support the team by conducting partnership research to identify potential schools and partners. This is a remote, part-time opportunity for someone who enjoys communicating with people, stays organized, and is comfortable working in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via WhatsApp Business in a friendly, professional, and easy-to-understand manner.
- Provide accurate information and recommend the most suitable learning solutions based on customer needs.
- Guide customers through the purchasing process and encourage them to complete their purchase naturally without being overly pushy.
- Organize and manage customer chats to ensure timely responses and a positive customer experience.
- Maintain clear handover notes between shifts to ensure seamless customer follow-up and prevent missed conversations.
- Collaborate with the team to continuously improve customer support operations.
- Conduct B2B partnership research by identifying potential schools and partners.
- Collect and organize contact information and maintain a database of potential partnership leads.
- Support ad hoc customer service and sales support activities as needed.
Requirements
- Minimum 1 year of experience in Customer Service, Sales Support, Business Development Support, or a similar role, preferably in the EdTech industry.
- Strong written communication skills with the ability to explain information clearly, professionally, and empathetically.
- Confident in guiding customers through the purchasing process while maintaining a consultative, non-pushy approach.
- Able to understand customer needs and recommend the most suitable products or learning solutions.
- Familiar with WhatsApp Business or other customer communication platforms.
- Comfortable conducting online research and collecting accurate business or school contact information.
- Tech-savvy and able to quickly adapt to digital tools and platforms.
- Detail-oriented with strong organizational skills, especially in managing customer conversations and shift handovers.
- Able to work independently in a remote environment while collaborating effectively with cross-functional teams.
- Proactive, responsible, and customer-oriented.
- Proficiency in Microsoft Office or Google Workspace tools (e.g., Docs, Slides, Sheets) for communication, data management, and presentations
