Customer Service & Fulfilment

Smith Berlin

Rp3,000,000 - 4,500,000/Year · Bonus of Rp3,000,000 - 4,500,000/year

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job post is managed by

SMITH BERLIN

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Job Benefits

Sales Commission

Annual Leave

Perform Bonus

THR

Team-building events

Near Public Transport

Career Path

Job description for Customer Service & Fulfilment at Smith Berlin

Customer Service & Fulfillment Staff

Tentang Posisi Ini

Kami mencari Customer Service & Fulfillment Staff yang komunikatif, teliti, dan siap bekerja di lingkungan yang bergerak cepat.

Tanggung Jawab

Merespons chat dan komplain pelanggan di marketplace (Shopee, Tokopedia, TikTok Shop) dan WhatsApp secara cepat dan profesional

Menyelesaikan kendala pesanan: pengiriman tertunda, retur, refund, dan produk tidak sesuai

Membantu proses packing dan pengecekan barang di gudang saat dibutuhkan

Memastikan rating toko dan kepuasan pelanggan terjaga

Berkoordinasi dengan tim gudang dan tim e-commerce untuk kelancaran fulfillment

Kualifikasi

Minimal 2 tahun pengalaman di posisi customer service, lebih disukai di e-commerce atau retail

Terbiasa handle chat volume tinggi dengan respons cepat dan bahasa yang sopan

Familiar dengan platform marketplace (Shopee, Tokopedia, TikTok Shop)

Familiar dengan rumus-rumus excel

Sabar, teliti, dan tidak mudah panik saat menghadapi komplain

Tinggal di area Jakarta barat atau sekitarnya

Interview process

Smith Berlin

Apparel & Fashion

11 - 50 employees

Clothing (Brand)

PT. Recta Via Hominis

associated with

@smithberlin.id

Shop 24/7 on website www.smithberlin.co.id

Customer Service : 0859-4237-1748

Smith Berlin has an organizational culture for creative innovation. The company’s cultural features focus on maintaining a high level of innovation that involves creativity and a mindset that challenges conventions and standards.

Office address

Jl. Joglo Raya No.35, RT.10/RW.6, Joglo, Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11640

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