Customer Service & Fulfilment

Smith Berlin

Rp3,000,000 - 4,500,000/Year · Bonus of Rp3,000,000 - 4,500,000/year

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

23-35 years old

Skills

Communication Skills

Customer Relationship Management

Problem Solving

Customer Service

Customer Support

Job Benefits

Perform Bonus

Annual Leave

THR

Career Path

Team-building events

This job post is managed by

SMITH BERLIN

Premium Employer

Job description for Customer Service & Fulfilment at Smith Berlin

Customer Service & Fulfillment Staff

Tentang Posisi Ini

Kami mencari Customer Service & Fulfillment Staff yang komunikatif, teliti, dan siap bekerja di lingkungan yang bergerak cepat.

Tanggung Jawab

Merespons chat dan komplain pelanggan di marketplace (Shopee, Tokopedia, TikTok Shop) dan WhatsApp secara cepat dan profesional

Menyelesaikan kendala pesanan: pengiriman tertunda, retur, refund, dan produk tidak sesuai

Membantu proses packing dan pengecekan barang di gudang saat dibutuhkan

Memastikan rating toko dan kepuasan pelanggan terjaga

Berkoordinasi dengan tim gudang dan tim e-commerce untuk kelancaran fulfillment

Kualifikasi

Minimal 2 tahun pengalaman di posisi customer service, lebih disukai di e-commerce atau retail

Terbiasa handle chat volume tinggi dengan respons cepat dan bahasa yang sopan

Familiar dengan platform marketplace (Shopee, Tokopedia, TikTok Shop)

Sabar, teliti, dan tidak mudah panik saat menghadapi komplain

Tinggal di area Jakarta barat atau sekitarnya

Smith Berlin

Apparel & Fashion

11 - 50 employees

Clothing (Brand)

PT. Recta Via Hominis

associated with

@smithberlin.id

Shop 24/7 on website www.smithberlin.co.id

Customer Service : 0859-4237-1748

Smith Berlin has an organizational culture for creative innovation. The company’s cultural features focus on maintaining a high level of innovation that involves creativity and a mindset that challenges conventions and standards.

Office address

Jl. Joglo Raya No.35, RT.10/RW.6, Joglo, Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11640

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