Job description for Customer Service & Front Desk Executive at Bengkel Strength & Conditioning
You will be the first person our prospects and members talk to. You will answer queries on WhatsApp and Instagram, book trial sessions and classes, and guide new members through onboarding. You will manage memberships, monthly fees, and retail payments, run the front desk, and send follow-ups.
You will fit this role if you:
• Treat every issue as yours to resolve
• Reply quickly and get the details right
• Explain prices, policies and programs clearly
• Stay calm when someone disagrees with you
• Follow a process and finish what you start
• Notice the missed booking, the unsigned waiver or the follow-up that has not gone out
• Greet a nervous first-timer and a regular with the same attention and care
Requirements: Prior experience in front desk, admin, hospitality, clinic, or retail service. Fitness experience is welcome but not required.
Fluency in spoken and written English.
We have a full Customer Service Bible with scripts, templates, and an escalation guide, and we train you on it.
Location: Jakarta
Type: Full-Time Employment
