Job description for Customer Service & Client Coordination Officer at SOLUSI INDONESIA RAYA
WE ARE HIRING
Customer Service & Client Coordination Officer
Location: Denpasar, Bali
Employment Type: Full-Time | Work From Office
Working Hours: Monday to Friday, 08:00–17:00 WITA
Hepta Solutions is seeking a proactive, detail-oriented, and highly organized Customer Service & Client Coordination Officer to manage client communications, coordinate service requests, and support daily business administration.
The ideal candidate has excellent communication skills, strong organizational abilities, and the confidence to work with international clients while coordinating multiple tasks across departments.
Key Responsibilities:
1. Client Communication & Customer Service
- Manage client inquiries through WhatsApp Business, email, and official communication channels.
- Provide timely, accurate, and professional responses in English and Bahasa Indonesia.
- Identify client needs and coordinate requests with the appropriate departments.
- Follow up on pending documents, payments, confirmations, and service requests.
- Handle routine client concerns and escalate complex matters appropriately.
- Maintain professional relationships and ensure a positive client experience.
2. Client Administration & Coordination
- Coordinate with Accounting, Tax, Legal, Corporate Compliance, and Immigration departments.
- Monitor ongoing client tasks, deadlines, and service progress.
- Prepare client updates, service information, and administrative notifications.
- Collect, organize, and verify client documents.
- Ensure client requests are properly documented and followed through to completion.
3. Internal Systems & Documentation
- Maintain and update client records, tasks, and progress reports in internal management systems.
- Organize digital documentation using Google Workspace.
- Track outstanding actions and ensure timely follow-ups.
- Utilize AI tools to improve communication, documentation, and administrative efficiency.
Qualifications:
1. Education & Experience
- Minimum Diploma III (D3) in Business Administration, Communication, Management, or related fields.
- Diploma IV (D4) or Bachelor's Degree (S1) preferred.
- Minimum 1 year of experience in customer service, administration, or client relations.
- Experience in consulting, professional services, or corporate administration is an advantage.
2. Communication & Technical Skills
- Strong English communication skills, both written and spoken, are mandatory.
- Excellent professional email and business correspondence skills.
- Confident communicating with international clients.
- Strong interpersonal communication and customer service skills.
- Proficient in Google Workspace and Microsoft Office.
- Comfortable using AI tools such as ChatGPT, including effective prompt writing and output verification.
- Able to manage digital documents and maintain accurate administrative records.
- Starting salary from IDR 3,800,000/month, depending on qualifications, relevant experience, and demonstrated capabilities.
What We Offer:
- Performance-based bonuses and incentives.
- BPJS Kesehatan and BPJS Ketenagakerjaan.
- Professional training and development opportunities.
- Exposure to international clients and diverse business industries.
Join Hepta Solutions and build your career in a dynamic professional services environment!
