Job description for Customer Service & Admissions Officer at Shichida PIK
About Us
Shichida PIK is a premium early childhood education center that brings the renowned Shichida Method from Japan to Indonesia.
Our parent-child enrichment programs are designed for children aged 6 months to 6 years, focusing on whole-brain development through engaging activities that nurture each child's cognitive, emotional, and social growth during their most important years.
We're looking for a warm, enthusiastic, and people-oriented individual to join our team as a Customer Service & Admissions Officer
As the first point of contact for our families, you'll play an important role in creating a welcoming experience while guiding parents through our programs and supporting the day-to-day operations of the center.
Key Responsibilities
Customer Service
- Welcome parents, children, and visitors warmly and professionally.
- Build positive and lasting relationships with families.
- Respond to enquiries via WhatsApp, phone, email, and social media.
- Handle parent enquiries and provide excellent customer service before, during, and after enrolment.
Admissions
- Explain the Shichida Method and our programs confidently to prospective parents.
- Recommend suitable programs based on each child's age and developmental stage.
- Schedule trial classes and follow up with prospective families.
- Guide parents through the registration and enrolment process.
- Assist in achieving enrolment targets by providing an exceptional customer experience.
Administration
- Maintain accurate student records and attendance.
- Prepare invoices and monitor tuition payments.
- Coordinate class schedules and make-up classes.
- Organise registration documents and administrative files.
- Assist with inventory management and ordering of centre supplies.
- Support teachers and management with daily administrative tasks.
Front of House
- Maintain a clean, organised, and welcoming reception area.
- Ensure classrooms and reception are prepared before classes begin.
- Help ensure smooth daily operations throughout the centre.
Requirements
- Able to communicatte in English and Bahasa Indonesia (spoken and written).
- Friendly, confident, and enjoys interacting with children and parents.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Comfortable using Microsoft Office
- Able to multitask and work in a fast-paced environment.
- Experience in customer service, administration, education, hospitality, or sales is an advantage.
- Passionate about early childhood education.
We're Looking for Someone Who Is...
Warm, approachable, and genuinely enjoys helping people.
Proactive and takes initiative.
A confident communicator who can explain concepts clearly.
Professional, organised, and detail-oriented.
Sales-minded without being overly pushy.
Willing to continuously learn about the Shichida Method.
A strong team player with a positive attitude.
Why Join Us?
At Shichida PIK, you'll be more than a customer service officer—you'll be part of a team dedicated to making a meaningful impact on young children's development.
📍 Location: PIK, North Jakarta
🗓️ Working Days: Tuesday–Saturday
