Job description for CUSTOMER SERVICE & ADMINISTRATION at Bengkel Quattro Audi VW
Be the first point of contact for our customers and support our service team in delivering a smooth service experience.
WHAT YOU’LL DO
* Handle customer inquiries & service appointments
* Prepare service administration & documentation
* Coordinate with Service Advisor & workshop team
* Follow up customer service & vehicle status
* Occasionally assist with customer payments and basic payment administration
WHAT WE’RE LOOKING FOR
* Experience in Customer Service, Frontliner, Administration, or Automotive is a plus
* Accounting knowledge is preferred
* Detail-oriented and organized
* Proactive and able to take initiative
* Good communication and interpersonal skills
* Comfortable communicating with customers
* Responsible, responsive, and able to work in a fast-paced environment
* Male/Female
