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Customer Service & Admin Marketplace

IDR5,070,000 - 5,100,000/Month
Full-Time · On-site
Minimum Senior/Vocational High School
1 - 3 years of experience
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Job Requirements

On-site
1 - 3 years of experience
Minimum Senior/Vocational High School
20-30 years old

Job benefits

  • Medical insurance

    Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury

  • Team-building events

    Build camaraderie and trust within the company

  • Vacation & Leaves

    You can take as many vacations, sick, personal, or mental health days as you need, so long as your manager approves your time off

This job post is managed by

Online 21 hours ago

Skills

Job description for Customer Service & Admin Marketplace at Alamii Food

Deskripsi kerja
  • Melayani pertanyaan, keluhan, dan kebutuhan pelanggan melalui chat pada platform marketplace.
  • Memastikan pelanggan mendapatkan informasi yang akurat mengenai produk, layanan, atau promo yang sedang berlangsung.
  • Memberikan solusi cepat dan tepat untuk setiap permasalahan pelanggan (Menangani proses pengembalian barang, penukaran, atau pengajuan garansi sesuai kebijakan perusahaan)
  • Bekerjasama dengan tim internal lainnya untuk menyelesaikan isu pelanggan secara efisien.
  • Mengelola dashboard seller marketplace (Shopee, Tokopedia, Lazada, Tiktok shop, Blibli)
  • Menangani pesanan pelanggan, mulai dari konfirmasi pesanan hingga proses pengiriman dan membantu packing barang sebelum pengiriman
  • Melakukan monitoring performa toko di platform marketplace (rating, review, penjualan, dll).

Kualifikasi :
  • Pendidikan minimal SMA/SMK, D3/S1 lebih disukai.
  • Berpengalaman sebagai admin marketplace minimal 2 tahun (lebih diutamakan).
  • Familiar dengan seller dashboard pada platform marketplace (Shopee, Tokopedia, Lazada, Blibli, Tiktok shop).
  • Memiliki kemampuan administrasi dan komunikasi yang baik serta teliti.
  • Mahir menggunakan Microsoft Office (Excel, Word) dan Accurate (lebih diutamakan)
  • Dapat bekerja dengan target dan deadline yang ketat.
  • Bersedia bekerja 6 hari dalam seminggu

About the company
Alamii Food
11 - 50 employees
Alamii Food is an FMCG startup that produces modern kids' snacks that are healthy and delicious.
At Alamii Food, we are driven by the mission to nurture healthy snacking habit in children that will last until adulthood. We are paving the way for modern snacks that kids will love and in turn creating a happier, healthier generation to pass along to the world.
Alamii was founded by husband-and-wife team with two little children. They believe that building a holistic lifestyle starts at home. Your family‘s well-being is in our mind as we create our products. We hope you and your family will find our products irresistible just as much as we do.
Office address
Kedoya, Jakarta Barat

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Customer Service & Admin Marketplace