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Customer Service Agent

Rp3,500,000 - 4,000,000/Month
Full-Time · On-site
Minimum Senior/Vocational High School
1 - 3 years of experience

Job Requirements

On-site
1 - 3 years of experience
Minimum Senior/Vocational High School
22-29 years old
Male only

Skills

Customer Relationship Management

live chat

Communication Skills

Teamwork

Customer Support

Help Desk

Customer Service

Job Benefits

gaji pokok

THR

Annual Leave

Perform Bonus

Work Insurance

Near Public Transport

Career Path

This job post is managed by

SM
Smoot Motor Indonesia & Swap Energi

Job description for Customer Service Agent at PT Swap Energi Indonesia

Tugas dan Tanggung Jawab:

1. Menerima dan melayani semua chat yang masuk pada layanan contact center customer service Smoot Motor

2. Memberikan pelayanan, jawaban, saran dan solusi terbaik yang dapat membantu pelanggan

3. Menyelesaikan kendala yang dialami pelanggan secepatnya atau sesuai dengan SLA yang ditentukan

4. Membuat tiket resolusi untuk ditindaklanjuti oleh tim terkait lainnya

5. Memastikan kembali chat yang akan diselesaikan telah ditangani dengan benar dan telah diberi tag code yang sesuai

Kualifikasi:

1. Laki-Laki, pendidikan min SMA/SMK setara

2. Memiliki pengalaman kerja sebagai petugas layanan pelanggan atau posisi serupa diutamakan

3. Kemampuan komunikasi yang baik dan ramah dalam berinteraksi dengan pelanggan

4. Pemahaman yang cepat tentang dasar produk atau layanan perusahaan

5. Mampu mengelola emosi dan menangani situasi yang sulit

6. Memiliki kemampuan problem solving yang baik
7. Bersedia Bekerja Shifting dan dihari Libur

About the company
PT Swap Energi Indonesia
Information Technology and Services

SWAP is a city-based network of battery swapping stations for electric motorcycle with IoT solution. 60% indonesian population are projected to live in megacities that will grow even more massive and dense, more people living there data shows air pollution is the worst. One thing that you noticed about this city is a gas-powered vehicles are concentrated and creating co2. We must do everything we can right now to stop pollution from its track. I always believed using innovative technology can do effectively to change the world, so we start with swap energy to help change indonesian's health through changing urban energy management, distribution and usage.We are working on urban transportion and energy management that focus on eliminating fossil fuels pollution in the cities, to do this kaya energy create city-based network of battery swapping stations and design electric motorcycle. Swap energy launched low cost electric vehicle that fit you riding in the city

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