Job description for Customer Service Agent at Majoo Indonesia
Customer Service agent will be responsible for maintaining customer satisfaction from existing Majoo customers through Call Center channel. This includes proactively looking for the root cause of customer's problem, giving proper and thorough guidance in solving problems while maintaining exemplary service
Key Responsibilities:
- Manage a portfolio of existing customers to ensure high engagement, satisfaction, and long-term loyalty.
- Answer questions and handle feedback with excellent services
- Proactively identify upselling and cross-selling opportunities based on customer needs, product usage, and growth potential
- Monitor customer health scores and behaviors to detect early warning signs of churn; take timely action to re-engage and retain customers.
- Collaborate with internal teams (Sales, Customer Support, Product, Implementation) to resolve issues and ensure a seamless customer experience
Requirements:
- 1–3 years of experience in Customer Service, Hotline, or Call Center
- Proven success in managing customer's complaints and feedbacks
- Excellent communication and interpersonal skills with a strong customer-centric mindset.
- Target-driven and proactive in managing a high-volume customer base.
- Able to build trust, handle objections, and resolve concerns in a consultative manner.
- Comfortable using any kind of CRM tools.
