Job description for Customer Service Administrator at Cause ID
- Learn, understand and manage all social media accounts and/or communication channels, events, and campaigns initiated by Cause
- Respond to customer inquiries in WhatsApp, Instagram, Twitter, Email, and other communication channels according to our standard Service Level Agreement (SLA)
- Maintain and nurture good relationships with all users on all communication platforms
- Understanding the needs, motivations and emotions of customers
- Tracking and analyzing customer encounters to solve issues, identify errors, inconsistencies and possible areas of improvement
- Helping the company improve processes and interactions to create a positive customer experience
- Capable of utilizing tools such as Google Docs, Google Sheets, Google Drive, or other tools with similar functions to perform analysis and reporting
- Fluent in Bahasa Indonesia and English
- Willing to work on weekends (Saturday & Sunday)
