Customer Relations Analyst
IDR5,500,000 - 7,000,000/Month
Customer Service
Full-Time · On-site
1 - 3 years of experience
Posted 10 days agoUpdated 10 days ago
Job Requirements
On-site
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
Ferdinan Mashur
Online 9 hours ago
Skills
Job description for Customer Relations Analyst at PT Autopedia Sukses Lestari Tbk.
Job Descriptions
- Tracking customer experiences melalui online maupun offline, media yang ada, dan touchpoint-nya
- Berkolaborasi dengan IT Developer untuk production, marketing, dan sales tim untuk meningkatkan pelayanan customer services dan brand awareness
- Mengembangkan strategi dan program-program yang berhubungan dengan Customer Care
- Melakukan penyusunan panduan umum pelayanan yang mencakup standar dan waktu pelayanan yang baik bagi karyawan atau customer, dan modul training yang berhubungan dengan Customer Care.
- Melakukan koordinasi dengan Customer Care untuk menjalankan seluruh Program Customer Care secara nasional
- Membuat campaign teaser layanan bagi customer internal dan eksternal
Job Requirements
- Pendidikan minimal S1 Ilmu Komunikasi atau setara
- Memiliki basic skills microsoft office (word, excel, power point)
- Memiliki pengetahuan yang baik tentang proses bisnis mobil bekas
- Memiliki communication dan analytical thinking skills yang baik dan efektif
- Memiliki sifat interpersonal yang baik
About the company
PT Autopedia SuksesLestari (AUTOPEDIA) consists of various automotive-related business fields. Starting with car and motorcycle auctions, moving on to online car buying and selling, and providing data on car and motorcycle prices. AUTOPEDIA will continue to grow in the future with the introduction of several new services.
Looking at its history, in mid-2014 AUTOPEDIA established the BidWincar auction located in Jakarta. This automotive auction continues to grow with locations spread across several cities in Indonesia and the number of cars and motorcycles being auctioned continues to increase. With increasingly rapid growth in 2019, AUTOPEDIA acquired 51 percent of JBA's shares, making it one of the major players in Indonesia's vehicle auction business. Bidwinmerged with JBA under the flag name JBA (JBA BidWinAuction).
Aside from JBA, AUTOPEDIA launched a car buying and selling website called CAROLINE (www.caroline.id) in 2019. End users can buy and sell vehicles more easily and safely through this website. All traded vehicles will be subjected to a thorough inspection, transparent pricing, and insurance protection.
In the same year, AUTOPEDIA launched CARTALOG (www.cartalog.id). CARTALOG provides vehicle pricing information gathered from a network of car dealers, auctions, end users, insurance, and leasing companies. To perform an accurate price range analysis, the data is processed using AI.
Office address
Gd. Graha Kirana Lt. 6 Jl. Yos Sudarso No.88, Sunter, Jakarta Utara, 14350 IndonesiaCompany gallery
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