Customer Relation Specialist (Account Executive)
Job Requirements
Skills
Interpersonal Skills
Customer Relations
Sales Strategy
Communicative
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Job description for Customer Relation Specialist (Account Executive) at Aksoro
Customer Relations Specialist will be responsible for maintaining strong relationship with aksoro customers. They will use their analytical and communication skills to gather information, troubleshoot problems, and provide effective engagement ideas to customers. They will also collaborate with internal teams to improve the overall customer experience.
And here are the benefits you’d receive if you join us:
- Competitive benefit (Kerja Yogyakarta Standard Jakarta).
- Health Insurance.
- Self-development allowance : books, courses, training, workshops.
- Allowance for Parents.
- Birthday Gift for Spouse & Children.
- Work Anniversary Gift.
- Day Off on your birthday.
- Outings/Staycations (1-3 times a year).
- Free-flow snacks and lunch while at the office.
- Flexible dress code.
- Opportunity for WFA once in a month.
Job Description:
- Develop and execute strategies to foster a strong and engaged aksoro customers.
- Identify opportunities to recommend additional products or service to aksoro customers.
- Facilitate discussions, organize events, and create content that promotes aksoro products to encourage member / customer interaction
- Use clear and empathetic communication to ensure customer satisfaction
- Collaborate with team members to achieve department objectives
- Handle Basic Customer Relationship Management (CRM)
Requirements:
- Bachelor’s degree in Business, Communication, or a related field
- Experience min. 1 years as a Customer Care, Community specialist, Customer Support, and Customer Service
- Excellent communication skills, attention to detail and problem-solving abilities
- Focused on delivering tangible results and continuously seeking ways to improve performance
- Ability to effectively troubleshoot and resolve customer issues
- Experience handling Customer Relationship Management (CRM) will be poin plus
- Willing to work at Yogyakarta (WFO)
Aksoro is an end to end scale up platform. We help entrepreneurs access resources that were previously only accessible to a small number of privileged people.
Our Education Wing opens access to “been there done that” mentors. A group of scale up veterans that has built business from scratch to surpass SME level, reach over IDR 100 Bn. in revenues, and even has done their IPOs. People that have the mindsets and skill sets which are only accessible by 1% of the population.
Our Scale 360 (Headhunter by Aksoro) makes it easy for entrepreneurs to hire professionals. Building a top notch executive team to scale and automate the business.
Our Inner Circle opens a network to capital and expertise that can leverage business and solve the unsolved problems in your scale up journey.
Having more than 15.000 companies in our ecosystem, our mission is to democratize opportunities to scale!
Jl. Patukan No.35, Patuk, Banyuraden, Kec. Gamping, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55294
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