Job description for Customer Relation Officer at T2 Intelligence
T2 Intelligence is Hiring!
T2 Intelligence is a leading provider of trusted intelligence services, specializing in comprehensive background checks, due diligence, and candidate verification. We empower organizations across Indonesia to make informed, secure decisions based on integrity, professionalism, and meticulous research.
Join us as a Customer Relations Officer, where you will ensure seamless order execution and transparent communication, managing the complete client lifecycle for our background check services.
How You Will Work:
You will handle all client interactions through our digital communication platforms (including email and instant messaging) and phone, ensuring a professional, polite, and real-time response service.
Key Responsibilities:
- Serve as the primary point of contact for all client orders. This includes accepting new orders, distributing them to the operations team, confirming receipt, and delivering final reports.
- Proactively manage all client inquiries regarding order status, report updates, and service details. Provide clear, timely, and accurate information.
- Address and resolve client concerns efficiently. Identify and escalate complex issues or formal complaints to the Account Manager to ensure swift resolution.
- Relay crucial report updates and progress from the operations team to clients, ensuring transparency throughout the verification process.
- Accurately recap and document all monthly orders. Maintain impeccable client records, communication logs, and related documentation.
Qualifications:
- Bachelor’s degree in Communications, Business Administration, Management, or a related field.
- Minimum of 1 year of experience in customer service, client relations, or a client-facing support role.
- Proven proficiency with business communication tools (email, phone systems, instant messaging), Google Workspace (Sheets, Docs), and Microsoft Office.
- Excellent communication and interpersonal skills, with full professional fluency in both Indonesian and English (written and verbal) required for daily client and team interaction.
- Strong ability to multitask, prioritize effectively, and coordinate across internal teams with a high sense of urgency and accuracy.
- Client-oriented with a professional, discreet, and ethical attitude, befitting a trust-based service environment.
Preferred Qualifications / Strong Advantages:
- Experience in a research-based, professional services, risk management, or B2B environment is a significant plus.
- Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail crucial for managing sensitive case information, are preferred.
- Excellent organizational and documentation skills for managing multiple client portfolios and maintaining meticulous records are a strong advantage.
Why Join T2 Intelligence?
At T2 Intelligence, we are committed to building an inclusive and equitable workplace that values diversity in all its forms. We foster a culture grounded in integrity, professional excellence, independence, and transparency. Guided by strong ethical principles, accountability, and open communication, we ensure equal opportunities and create an environment where everyone feels respected, empowered, and able to contribute meaningfully.
