Customer Relation Management

CV DB Media Indonesia

Rp2,000,000 - 2,300,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Skills

Customer Service

Problem Solving

Customer Support

Customer Relationship Management

Communication Skills

Job Benefits

Health Insurance

Laptop Provided

THR

Perform Bonus

Dormitory

Work Insurance

This job post is managed by

DB Media Indonesia

Job description for Customer Relation Management at CV DB Media Indonesia

Jobdesk :

1 . Menjawab pertanyaan dan keluhan pelanggan melalui chat dan telfon

2 . Mencatat dan mengelompokkan pertanyaan/keluhan pelanggan untuk analisis CRM.

3 . Memberikan solusi yang cepat dan tepat terkait permasalahan pelanggan

4 . Menjaga hubungan baik dengan loyal customer

5 . Mengingatkan pelanggan tentang promo atau event tertentu.

6 . Menindaklanjuti pembelian

7 . Menginput dan memperbarui data pelanggan berdasarkan interaksi.

8 . Melaporkan isu berulang kepada Leader CRM untuk improvement.

CV DB Media Indonesia

11 - 50 employees

DB Media Indonesia merupakan sebuah perusahaan yang didirikan tahun 2020 dan bergerak di bidang retail untuk penjualan obat herbal dengan wilayah jangkauan seluruh Indonesia.

Office address

Sribit, RT 005 RW 003 Wonolelo, Kabupaten Wonosobo, Provinsi Jawa Tengah

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