Customer Relation Leader

Pt. Wahana Internet Nusantara

Rp6,000,000 - 7,000,000/Month

Operations & Customer Service Customer Service Manager

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

This job was closed

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

25-35 years old

Skills

Customer Service

Problem Solving

Customer Relationship Management

Communication Skills

Customer Experience

Team Management

Job Benefits

Health Insurance

Career Path

Transport Money

THR

Meal Allowance

Work Insurance

Beasiswa Pendidikan

This job post is managed by

PT. Wahana Internet Nusantara BNET

Job description for Customer Relation Leader at Pt. Wahana Internet Nusantara

📍 BNET is HIRING!

Role Overview

As a Customer Relation Leader, you will lead the Customer Relation team to ensure excellent customer experience, strong service control, and effective handling of hard complaints and dedicated customers. This role also requires you to build a reliable system, improve workflows, and keep operations running smoothly.

What You’ll Do:

Lead the day-to-day Customer Relation operations to ensure service runs effectively, responsively, and in a controlled manner.
Manage team workload, priorities, service quality, and performance to ensure consistent execution.
Handle hard complaints, sensitive escalations, and dedicated customer cases with professionalism, maturity, and solution focus.
Build, improve, and maintain Customer Relation systems, workflows, SOPs, and escalation paths to ensure the function is scalable and not dependent on individuals.
Monitor customer issues, complaint trends, and recurring service gaps, then turn findings into actionable improvements.
Collaborate cross-functionally with Sales, Technical Operations, Technical Operation, Finance, and related teams to ensure smooth issue resolution and aligned customer handling.
Ensure customer trust is protected through clear communication, proper follow-up, and responsible decision-making.

What You’ll Bring:

Bachelor’s degree in a related field.
Minimum 3–5 years of experience in Customer Relation, or Customer Experience.
Minimum 2 years as Customer Relation or Customer Experience Leader
Proven experience handling hard complaints and priority customers.
Customer Oriented, strong leadership, problem-solving, and communication skills.
Able to use CRM, ticketing systems, and reporting tools.
High ownership, integrity, and customer-focused mindset.
Experience in ISP, telecom, or service-based industries is preferred.

Placement : Karawang

Pt. Wahana Internet Nusantara

51 - 200 employees

Sebagai pionir ekosistem digital di Karawang, Jawa Barat, PT Wahana Internet Nusantara (BNET) Internet Service Provider, mempunyai misi untuk bergerak dalam menghasilkan teknologi dan inovasi dalam infrastruktur jaringan (internet network infrastructure) yang berkelanjutan dalam menciptakan ekosistem digital dan jaringan internet yang merata di seluruh Kabupaten Karawang.

Komitmen kami sebagai perusahaan asal Karawang untuk membantu digitalisasi dan menyediakan ekosistem digital di Karawang kami realisasikan dalam berbagai pelayanan. Tidak terbatas pada penyediaan jaringan internet, kami berinovasi dalam pelayanan full-package IT service termasuk di dalamnya pelayanan, managed service (network management, data support, IT support), smarthome, dan CCTV Online. Berbagai inovasi pelayanan yang kami berikan ini didukung oleh para praktisi profesional yang memiliki latar belakang profesional di bidang informasi teknologi.

Kami percaya, teknologi dapat membawa perubahan dalam setiap aspek kehidupan menuju yang lebih baik lagi. Dengan kualitas dan pelayanan yang optimal, pemanfaatan teknologi pada kehidupan pun menjadi lebih maksimal.

Office address

Jl. Dr. Taruno no 127A. Adiarsa Barat. Karawang. Jawa Barat

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